What services do you offer?

We provide premium dog boarding accommodation with spacious indoor sleeping areas, large outdoor play yards, daily exercise, enrichment activities, and plenty of love and attention. Our goal is to create a safe, relaxed, and fun holiday experience for every dog.

What are your opening hours?

Monday to Saturday - 8.00am to 10.00am (closed Saturday PM)
Sunday to Friday - 3.00pm to 5.00pm (closed Sunday AM)

Do you accept all breeds and sizes?

Yes! We welcome dogs of all breeds and sizes. Temperament, behaviour, and vaccination status are more important than breed.

What vaccinations are required and do dogs need paralysis tick protection?

All dogs must be fully vaccinated with a minimum of C5 vaccination before their stay.

To help keep your dog safe during their stay, all dogs must be protected with a current paralysis tick preventative, such as NexGard, Bravecto, or a similar veterinary-approved product, for the entire duration of their stay.

If your dog's stay is extended, you'll need to ensure their tick protection remains up to date throughout the extended period. Please note that tick collars are not accepted as adequate paralysis tick protection.

Can I tour the facility before booking?

Absolutely! We encourage you to visit and see where your dog will be staying. Tours are available by appointment.

What should I bring for my dog's stay?

Please bring:

- Any medications with clear instructions
- Their favourite bedding or comfort item (optional)
- Collar or harness and lead

We provide food, clean bedding, bowls, toys, and plenty of enrichment.

Will my dog get exercise and playtime?

Yes! Dogs enjoy daily outdoor play, supervised social time (where suitable) and enrichment activities tailored to their age, energy levels, and temperament.

Do dogs interact with each other?

Group play is carefully supervised and only offered to dogs who are social and comfortable in group settings. Dogs who prefer their own space will enjoy one-on-one time with our team.

What if my dog has special needs?

We're happy to cater for dogs with special needs, including medication, senior care, anxiety support, and special diets. Please discuss your dog's requirements with us prior to booking.

How do I make a booking?

You can contact us directly via phone, email, or by clicking the book now button on our website to check availability and secure your booking.

What is your cancellation policy?

We understand plans change. Please contact us as soon as possible if you need to modify or cancel your booking. Cancellation terms will be provided at the time of booking. Please refer to our Terms and Conditions for further information.

Will I receive updates during my dog's stay?

Yes! We love sharing updates, photos, and videos so you can relax knowing your dog is happy, safe, and having fun.